MontForge provides a clear and structured cancellation policy for wholesale apparel orders to protect both clients and our manufacturing workflow:

1. 1.Before Production Begins:

   • Clients can cancel orders without penalty if the request is made before production starts.

   • Any pre-paid deposits are typically refundable in full or credited for future orders, depending on agreement.

2. 2.During Production:

   • Once cutting, stitching, or other production steps have begun, cancellations are subject to partial charges covering material, labor, and logistics.

   • Clients are notified immediately about the percentage of costs applicable for cancellation.

3. 3.Custom or Special Orders:

   • Orders involving custom fabrics, embroidery, or specialized designs may have higher cancellation charges due to non-recoverable costs.

   • MontForge clearly communicates these conditions in the quotation and order confirmation stage.

4. 4.Communication Protocol:

   • Cancellation requests should be submitted in writing via email or account manager contact.

   • Our team confirms receipt, evaluates order status, and provides a detailed report on refundable amounts and next steps.

5. 5.Refund Process:

   • Approved cancellations trigger refunds within the agreed timeframe (typically 15–30 business days).

   • Documentation of cancellation and refund is provided for record-keeping and financial transparency.

6. 6.Client Support:

   • MontForge offers guidance to modify, postpone, or partially cancel orders when full cancellation is not ideal.

   • This approach ensures minimal financial impact and helps clients adjust production to market changes.

By following a structured cancellation process, MontForge ensures clarity, fairness, and risk mitigation for both the client and the manufacturer. This is essential for B2B operations in international markets, where timing, inventory, and logistics are critical.

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